FAQs

How do I become a partner or open an account?

Do you have a catalogue or a price list?

I'm Ancient Wisdom Customer for years; can I have an Agnes + Cat account?

Is there a minimum order?

Can I return products I didn’t sell?

What is your return policy?

Can I change the RRP?

Do you offer exclusivity in my area?

How much is delivery?

When will my order be dispatched?

How long does delivery take?

When will large or special orders be dispatched?

Can you guarantee stock availability during peak seasons?

Are your fragrances natural or synthetic?

Are the products 100% Vegan or suitable for vegetarian?

Do your products contain parabens or SLS?

Do your candles contain paraffin?

Do you offer refill options?

Are your products Plastic Free?

Can retailers suggest new ideas?

Do you provide lifestyle images for social media?

Do you offer point-of-sale materials?

Can you help me choose a starter range?

Can I use your brand story and fragrance descriptions in my listings?

Do you offer marketing support for seasonal campaigns?

Do you allow retailers to white - label your products?

Can you showcase my shop as a stockist?

Can I visit without an appointment?