FAQs
Everything You Need to Know
ORDERING & ACCOUNTS
Do I need to be a business to order?
How do I become a partner or open an account?
Do you have a catalogue or a price list?
I'm Ancient Wisdom Customer for years; can I have an Agnes + Cat account?
Is there a minimum order?
Can I return products I didn’t sell?
What is your return policy?
Can I change the RRP?
Do you offer exclusivity in my area?
DELIVERY & DISPATCH
Do you ship outside the UK?
How much is delivery?
When will my order be dispatched?
How long does delivery take?
When will large or special orders be dispatched?
Can you guarantee stock availability during peak seasons?
PRODUCT & RANGE INFORMATION
Do you provide ingredients lists or certificates?
Are your fragrances natural or synthetic?
Are the products 100% Vegan or suitable for vegetarian?
Do your products contain parabens or SLS?
Do your candles contain paraffin?
Do you offer refill options?
Are your products Plastic Free?
Can retailers suggest new ideas?
MARKETING & SUPPORT
Can I use your product photos on my website?
Do you provide lifestyle images for social media?
Do you offer point-of-sale materials?
Can you help me choose a starter range?
Can I use your brand story and fragrance descriptions in my listings?
Do you offer marketing support for seasonal campaigns?
Do you allow retailers to white - label your products?
Can you showcase my shop as a stockist?
SHOWROOM & VISITS
Do you have a showroom?
Can I visit without an appointment?
Still need help?
If you didn’t find the information you were looking for, feel free to get in touch - we’re happy to help.
