FAQs

Register on the website. Your account will be reviewed to ensure it meets our wholesale requirements.

No, we don’t use printed catalogues. All product pricing is shown directly on the website and is visible only to registered trade customers once logged in.

Of course, but you will have to register on our website.

There is no minimum order but orders under £50 + VAT carry a small processing fee.

No. Agnes + Cat does not operate on a sale-or-return basis.

Returns are handled according to our trade terms. Please visit the Returns & Refunds page for full details.

Retailers set their own pricing, but we recommend following the suggested RRP to maintain consistency across stockists.

No. Exclusivity isn’t offered, but we can tell you if there is an existing stockist in your town.

Shipping costs vary by region and order value. Full details are on the Delivery page.

Standard orders are dispatched within 1 - 2 working days.

UK deliveries usually take 1 - 2 working days after dispatch. International times vary by country.

Large orders are usually dispatched within 4 - 6 working days.

We maintain strong stock levels throughout the year, but because Agnes + Cat products are handmade in small batches, some lines may sell out quickly during busy seasons such as Christmas. For this reason, we always recommend ordering early to ensure availability.

Fragrances are blended in the UK. Some are essential-oil–based, some use high-quality fragrance oils. Each product page states exactly what’s used.

Yes, our products are 100% vegan, cruelty free and suitable for vegetarians.

No. Agnes + Cat products avoid SLS and parabens. Any exceptions are clearly labelled.

No. Agnes + Cat candles are made using natural soy wax.

Yes. Reed diffuser refills at the moment.

We try our best but for some products we weren't able to avoid plastic. Most of the products ranges are plastic free.

Absolutely. Feedback on fragrances, packaging, and product ideas is always welcome.

Yes. Lifestyle content is available upon request to help retailers market the range more effectively.

Yes. We offer handmade wooden display furniture, available to purchase or included in selected starter packs. Retailers can also access branded assets such as logos, ribbon bags and other merchandising materials to support in-store presentation.

Yes. We can recommend the strongest fragrances and top-performing products for first-time stockists.

Yes - feel free to use approved text from the website to describe products accurately.

Yes. We keep retailers updated through email marketing with trending products, seasonal offers, occasional discounts and free-product promotions. Subscribing to the newsletter is the best way to stay informed and make the most of these opportunities.

Agnes + Cat is a branded range. White - labelling is not available under this brand.

Yes. Approved retailers may be featured in the Stockist Spotlight or social media highlights.

Visits are best arranged by booking ahead so the team can welcome you and provide support. To book an appointment, simply contact us by email or phone.