Following the Government announcement last Monday many of you may be concerned as to whether or not our warehouse is open. We’re keeping our warehouse open for as long as we safely can. We’re in constant touch with all relevant authorities to make sure that we continue to do everything we can to support our customers online and colleagues through this challenging time. We’ll keep making any changes necessary to keep everyone safe, and one way or another, we’ll continue to provide the essential service to you.
First and foremost we hope you are safe and well.
The Corona virus issues are challenging to everyone, and I wanted to update you as to what we are doing at Agnes+Cat to mitigate the impact and safeguard our people whilst still serving you, our customer.
These are extraordinary times, and it's taking extraordinary measures and extraordinary people here to keep things working.
Here is a brief update as to the operational situation.
Working from home
You may find that our customer service people you are dealing with are working from home. Rest assured we have state of the art communications systems in place, and your queries and requests will be dealt with just as effectively.
But please be patient and understanding with our team as they work to serve you.
Our goods in & goods out teams are the real hero's of Agnes+Cat- we are taking all available measures to keep them safe, including body temperature checks, masks, gloves, working apart, banning outside visitors etc. I'm pleased to report we have good staffing levels and are managing to get orders out in a timely fashion.
Our showroom is now closed, also we are advising against customers coming to collect orders, thank you for your understanding. Please contact our customer service team for more information.
Right now most couriers in the UK are fulfilling deliveries to a good standard, you probable know the no contact systems being employed.
Our buying team has been working round the clock to ensure supplies, particularly of in-demand items. Our production Team is working hard to stock up our shelves and make sure we have plenty of soaps especially; we are doing our best despite staffing issues to increase production.
If your retail shop(s) is/are facing lack of customers or forced closure then obviously that massively impacts trade. Fortunately many of our customers already have a good online presence linked to their physical shops. And as more of the population is confined to home bases then we expect online sales to replace high street sales for a while.
Things are changing everyday and new and different opportunities in trade present themselves all the time. Rest assured we are always working hard to bring opportunities to our customers. Even in these difficult and testing times.
Please stay safe, take care of yourself.
And it goes without saying - but remember to keep calm, call your friends and care for the lonely... and wash your hands often!
Agnes + Cat Team