Delivery Info

Same day Dispatch for all UK orders placed before 12pm or  1 day dispatch for all UK orders placed after 12pm .

All UK Mainland orders are booked on a next day service. At the busiest time(Sept-Dec) order dispatch could take up to 3 working days. We have a flat rate of £7.50+VAT for deliveries in the UK Mainland. Delivery is free for orders over £175+VAT.

• Pallet Deliveries:
  Agnes & Cat reserves the right to determine the mode of delivery. This means that on occasion (large orders / large items ) an order must be shipped via pallet freight. The customer will be advised of this upon dispatch and a delivery date will be agreed then. Commercial pallet deliveries are made on a curb-side delivery basis. The delivery is not timed, however the freight company usually will telephone an hour before the delivery is to take place. If the pallet arrives at the destination and no-one is there, the driver will contact the number provided by the customer and usually wait for around 10 minutes. If they cannot reach the customer, they will contact Agnes & Cat to advise us of this. If a redelivery is booked after the 1st attempt, Agnes & Cat reserves the right to charge a £20+VAT redelivery fee for this service and for any consecutive redelivery on the same consignment.
   
  Payments
  Payments will be in pounds sterling(we accept all mayor credit of debit cards and also payment by Cheque, Direct Bank Transfer or PayPal.We prefer that the first order will be paid by Direct Bank Transfer, it is the best way how to get to know each other and start a business partnership in trust and also confidence.
  
  VAT
  All prices quoted throughout this site are excluding VAT.
  EEC customers who, at the time of ordering, provide a valid VAT / EEC Trade Number will not be liable to pay UK VAT currently at 20%.
  If a VAT / EEC Trade Number is not provided then UK VAT is charged. You will notice if ordering online a box for inputting your tax id number.